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How can I track my order?
  • If you logged in with your U of MN Internet ID when you placed the order, you can find your order status under Account > Orders.
  • The Order History function is only available to U of MN students, staff and faculty.
  • Non-account users, please Contact Us with your order number. We will provide you with an update.
How do I access the eTextbook I ordered online? Will I get the code immediately?
  • If the condition of your eText or access card is “new” instead of “digital/eTextbook” this means the redemption information is printed on a physical card, and it must be purchased in-store or online. You may have the physical card shipped to you or you can pick it up in-store.
  • If the condition is "digital/eTextbook", you will get access when you place your order online. You will receive an email with redemption code and access instructions . Digital titles, including digital course packets, may take up to an hour after your order is placed before the content is available in your Canvas account.
  • Our eTextbooks are handled by two different providers, who each require unique accounts with their own websites. You must set up an account on their website and then apply your eTextbook code.
How does order online/pick up in store work?
  • We will contact the person listed as the pick up individual on the order via email when your order is ready for pick up.
  • Your name must be on the order as either the purchaser or the pick up person to pick up your order.
  • Photo ID is required pick up an online order.
  • If you already placed an order and want to authorize another person for pickup, Contact Us with their full name and your order number.
  • Orders are held for 30 days* from the date they are filled. If the order is not picked up within this time frame, it will be refunded and re-shelved. You may Contact Us for an extension.
  • *Course Material hold periods may be extended via request.
How much does it cost to ship my order?

Please make sure your shipping address is entered correctly. Incorrect or incomplete addresses could result in delays and additional charges. Additional shipping charges apply to international orders, and orders shipped to Alaska and Hawaii.

Apparel & Gifts, Textbooks, Books, Medical Reference Books, School & Art Supplies, and Technology Products.

Orders are typically shipped through USPS, Fedex or UPS Delivery service. If you want express shipping, please notify us in the comment field of your shopping cart and we will provide you with a shipping quote.

Order Total Shipping & Handling Fee
$0.00 to $149.99 $9.99
Over $150 Free to addresses in the continental United States. Additional charges apply to international orders and orders shipped to Alaska and Hawaii.
M Physicians and M Health Fairview Uniforms Apparel program orders, Scrub orders, and Lab Coat orders are exempt from free shipping as discounts are reflected in item pricing.

 

eTextbooks and Digital

Etextbooks are delivered via email and there is no shipping charge added. Digital materials such as digital course packets are delivered via the learning management system, Canvas. Both etext and digital materials do not count toward the free shipping total.

Gift Cards

There is a $1.50 shipping & handling charge added to each gift card order.

Balloon Bouquets

Balloon bouquet pricing already includes a $15 delivery fee. Bouquets are delivered to campus addresses only.

Graduation

If the order is shipping to an address in the continental United States:

  • Diploma frames - $25.00 per frame shipping & handling fee
  • Announcement orders - $10.00 shipping & handling fee
  • Academic Apparel Gown or Cap & Gown less than $100 - $10.00 shipping & handling fee each (bachelor, master, and doctoral gown non-custom orders)
  • Academic Apparel Gown or Cap & Gown greater than $100 - $15.00 shipping & handling fee each (bachelor, master, and doctoral gown non- custom orders)
  • Academic Apparel Tassel - $3.00 shipping & handling fee each
  • Academic Apparel Stole - $3.00 shipping & handling fee each
  • Academic Apparel Hood - $3.00 shipping & handling fee each
  • Custom Academic Apparel orders - $20.00 shipping & handling fee.

Additional charges may apply for express shipping, orders shipped to Alaska, Hawaii, and international orders.

International & Express Service

Shipping and handling charges are $50.00 for each international and express service order. The U of M Bookstores will make every effort to honor your express shipping requests, and will contact you via e-mail with your options. You will not be charged until you authorize the additional charges. Shipping charges only apply to the actual shipping cost - additional taxes/fees pertaining to the shipment will be the responsibility of the recipient. 

How will my order be shipped?
  • Most online orders are shipped via UPS or USPS.
  • Orders are shipped when they are completed. If you do not want your order shipped right away, please leave a comment on the order with your desired shipping date.
  • Orders shipped within the state of Minnesota via UPS are usually received the next day.
  • Computers and Tablets require a signature upon delivery.
  • For expedited shipping, please Contact Us We will provide you with express shipping options.
I'm missing items from my order.
  • Orders can be processed from any of our campus locations so additional items may still be in transit to you.
  • Please Contact Us with your order number for an update.
If a book is listed as available on the website, can I just come in store and purchase in person?
  • Usually yes. Our website is a good reflection of what's available at each store. During busy times at the beginning of the semester our inventory changes quickly and may not accurately reflect the number of new and used titles available.
  • You are always welcome to check in-store or call us if the title is not in stock. Our staff are happy to reserve a copy for you.
  • Please note, each University of Minnesota Bookstore only stocks the books for the classes held on that campus. For example, a Crookston student’s class materials will most likely not be available at any Twin Cities campus Bookstore. If an order is placed for pick-up at our Coffman location from a non-Twin Cities student, please allow extra days for it to be processed at the original campus store and sent to our Coffman/St. Paul/Law School locations.
The website won't accept my promo code.
  • Contact Us and let us know what code you are using.
  • University of Minnesota Bookstores promo codes are not valid on sale items or with other membership offers.
What does “No Substitutions” mean when adding textbooks to my order?
  • Our textbook stock inventory changes dramatically during peak times of the year. We may run out of the requested textbook type (new/used) you ordered but have the other type available.
  • We will substitute the other type on your order and charge you for the cost of the in-stock condition.
  • We will notify you via email of any substitutions.
  • You may select your substitution or no substitution preference on each title by selecting the appropriate box when placing your order.
  • If we run out of stock of your preferred type and you have selected “No Substitutions”, this title will be deleted from your order, and you will not be charged for that item.
When will my order be processed?
  • Online orders are processed Monday-Friday 8:00 a.m. to 4:00 p.m. CST.
  • Orders placed before 12:00 p.m. are usually processed the same day.
  • During high volume times at the beginning of the semester or during the holidays our processing time may extend to 3-5 business days.